Tuesday, April 26, 2011

If given a chance to talk to animals what will you tell them and why?

If given a chance to talk to animals .I would like to tell them that I am really sorry about human behavior . As per some treat animals like their friend and family member their are animals who are not being treated this way. Their are people who choose to disobey all government rules intended to wildlife. While animals do not have the same status or self-consciousness as humans, it “feels” wrong to treat them cruelly without any reason.

If you can read other peoples mind who and why?

I believe that all of us are mind readers. Emphaty allows us to feel the emotions of others, to identify and understand their feelings and motives and see things from their perspective. "Mirror neurons suggest that we pretend to be in another person's mental shoes."In a conversation I always want to know what the other person really think and feels about me.

What if you don't get the position?

If I was not able to get the position I would probably be sad but not disappointed. Sad because I really prepared hard for this job. I research and undertook formal training at the most reliable Call Center School. I came very prepared for this interview likewise I have prepare myself for this job also. I gave my best shot to get the vacant slot for this company. I may not please everybody as I am not perfect . I will analyze what made me fail to get the position and the improvement I should do on this aspect. After learning what I should work on . I will try to apply again at the given re-applying days. There is no harm in trying and no shame in failing, as long as all will be for the improvement of one self.

When was the last time you put your foot in your mouth?

I seen an old friend at one of the stores where I was buying some clothes for some occasion that day . I smiled at her and ask her "When is your baby due?" She was thinking about what I mean by that as her facial expression change and confusion starts to be visible .Then I realize she was not pregnant .Today maternity clothes are in fashion .Girls wear loose clothes because its more comfortable. When I realize she was not pregnant I just try to change the topic by saying " It has been a long time since the last time we meet and you look more stunning." Then she start to blush and thank me for appreciating that. In a conversation it is important to have a presence of mind . My intention was to start a conversation but it has been in a wrong start so I change the topic presence of mind is important . A good conversation will not offend anyone.

What is UPS?

United Parcel Service, Inc, UPS is well known for its brown trucks, internally known as package cars (hence the company nickname "The Big Brown Machine"). UPS also operates its own airlineUPS's primary business is the time-definite delivery of packages and documents worldwide. In recent years, UPS has extended their service portfolio to include less than truckload transportation (primarily in the U.S.) and supply chain services. UPS reports their operations in three segments: U.S. Domestic Package operations, International Package operations, and Supply Chain & Freight operations.

What are the qualities of a call center agent?

A call center agent should have a positive attitude, to be able to succeed even in the most adverse condition and respose to any situation. Be customer focus ,giving focus to the needs of a customer and solving the situation immediately. A good call center agent should have a good listening skills in order to attend the call and built rapport with a customer. One should set aside its emotion and feelings regarding how angry the cust0mer is. Having a good communication skill is important in order to let the customer know the option or to be able to gain the customer satisfaction.

What is customer service?

Customer service is the professional attention,assistance ,help or aid given to a client or a customer.It can be a complaint towards the service or product they receive or it may be a request for information or assitance about the product or services that the company has to offer them. It is also good to remember that acustomer service always focuses on the customers concern and solution to what they need while having a friendly and professional conversation. A good customer service always give respect and empathize with a customer no matter how complicated and irate the customer is.

Why UPS? Why not other company?

Besides being the most talk about and established name when it comes to the call center industry,I have been familiar about UPS in television,movies and magazine. After learning about UPS i was amazed by the development it has accomplished through the years and is still being cons the number one company when it comes to the services they offer.For this reason I is a great privilege to be a part of this SUCCESSFUL COMPANY named UPS.

Tell me about the time when your work or idea was criticized?

That was when I was still doing some part time job as a choreographer .I handle kids for the Philippine Children congress. I is not easy to teach kids as they are playful in their behavior. I want my dance class to be appropriate for their age so I play with them first . A parent seen how I teach this kids so she pull out her kids in my class. I try to convince her that I know what I am doing. I think and create new ways on how to make my job easy and better. I wasn't able to convince her but during the competition I was able to prove myself . We can not everybody but as long as we know that we are doing our best in the field and determine to take a risk for better result .No body can ever pull us down.

How can you be an asset of the company?

I am confident that I can offer a hundred percent of my skills to your company. Given the additional training and knowledge about your company. I am prepared to work in any given condition and position you see me fit. I could either be a part of a team or hopefully lead to a team to accomplish a well balanced and continuous growth for the company. With the proper attitude and experience I have it will be safe for me to say that I can handle adverse conditions and resolve any work related situation. And I can humbly say that in being part of a company like yours, my main goal is growth. To achieve a promotion as early as possible and to work with the precise knowledge in order for me to make a name for myself and be considered as an asset to the company.

Monday, April 25, 2011

Why do you want to work in a call center?

I would like to answer that question in my own perspective, well I prefer to work in a call center for two reasons, mainly the first one would be for monetary reason where working in a call center will have you get a high salary (though not really that high)but still its above other jobs that only requires you to have a good communication skills and that is where my second reason goes, i am really into communication since childhood and i love talking to everyone usually on the phone when i really enjoyed it during those times well i love getting to know other peoples thought and how they are feeling *you know* its not kinda big deal but i am amaze of how other people reacts and interacts....and it's a best way for me to support my family expenses ,this is the easiest job for me you just have to sit all night and listen to clients concerns sometimes they are irate but it's not a big deal for me it's a challenge for ma anyway.. and also some of my friends do work in a call center they influence me for applying in a call center , And it's a good choice working in this industry their are some fresh graduates looking for a job this the best job to be with ,And Call centers also provides good amenities such as sleeping quarters and recreation areas we all know we work at night and the industry knew it so they provide this for the safety of it's employees or agents they also provides good benefits to it's employees so that's why i choose to work in a call center..

How do you balance life and work?

Organizing is the best way to balance life and work. When I am at work I focus on my work and all task given to me this is very important in achieving in becoming productive at any responsibility given . Work is important to me .I work for my family and their needs. Same manner my family are important to me I do not bring home work if its not necessary. I give quality time even if its not on quantity. I always try to evaluate my day to day activity and setting priorities first then I can have a balance work-life.

If you are going to commit a crime what will it be ?

Rebellion is a crime.No citizen looks for an absolutely perfect form of nationality of law.Every citizen are given the rights to speak for their rights and the wrong things that they see behind the political leaders.I do not have anything against the leader of our government. I am against the wrong doings . It is we who trusted and put them in those position and it is we the small people who suffer from their selfish behavior. I want to speak out what I see and it is my duty as a citizen of this country to correct the mistake of this leaders who by chances are abusing their authority and power are selected public servant. I was not expecting for a perfect government . I just want to let others see what I see and be clever to speak for their rights.

What is a callcenter?

A call center is actually a centralized office of a certain company that either answers incoming calls from customers or makes outgoing telephone calls to customers. In addition, a call center is a place where customer service or customer care is the primary concern of most of the people . They engaged in communication in general, whether by any medium such as e-mail, faxes, telephone, letters, and related correspondence.A Call Center is a place were many people are paid to answer phone calls all day.Typically these are the calls that subscribers or purchasers place to toll-free numbers for assistance from the service or manufacturer of a product or system.Some call centers work exclusively for one company or on one product or service. Others work on contract for a variety of customers, although they may then designate specific people to handle calls placed to a particular help phone number.



How do you handle rejection

I will reject rejection. I will try to let go of the feeling and take every mistake as a new challenge to face and a new experience to learn. I will never blame mistakes to any person. I will try figure out my mistakes and take it as an opportunity to grow. My ultimate goal is to grow, evolve and become brilliantly better. If I am avoiding rejection then I am in conflict with my goal.We all have vulnerabilities and we all make mistakes. Being rejected doesn't mean I was not good enough it only means I can be better. I will always see things in a positive way.

What will you do if you don't get the position?

At first I may feel sad but then it's not yet my time so I need to improve all my ability and improve myself more. I am committed to this company and its advancement so, should I not be selected, I will work with and support whoever might get selected. However, I do feel that my experience in the department and with the team would make me the best candidate.

What is the most difficult part you'll encounter in a call center?

Attending a call from an irate customer would be very difficult at first. Working in a company means becoming a part of it. Customers become irate because of dissatisfaction . Anything about the company always involve the employee . In dealing with this difficult situation. I will be professional setting aside my emotion and personal feelings enter this type of situation. Even in an unpleasant situation I will meet the need of the customer . Whatever the situation is always empathize. Customers are always right .They are the reason behind the company's growth.

Do you prefer working alone or with others?

I can work with both. Working with others as a team makes every project or task more lightly specially when each one cooperates and share their thoughts and idea. If the work should be accomplish within a short span of time working in a team will be very helpful more ideas will be formed and more solution will come up. Working alone brings out the best in one self it is very competitive and challenging. Working alone is the same as working in a team. Being a part of team is being one in thoughts and in goal. Their are also times that even if we are part of a team we contribute individually and task is being divided. I am flexible . I can work alone and concentrate on my job . I can work with a team and submit to the leader and majority's decision .

Saturday, April 16, 2011

If you are a superhero whom will you be and why?

I will be a superhero I want to be Lara Croft. Lara Croft was a fiction, a video game hero and a comic book protagonist later on she was adopted on movie films and commercials. She was the first video game hero to be adopted in film. My favorite line from Tomb raider movie was "Theres more to life than money Pierre". Lara is so different among other heroin she do not possess any extra ordinary power . Her skills with guns and her athletic features helps her in all of her adventures. She beat bad guys with the used of her wit and weapons. I find her character very inspiring I do not have extra ordinary powers but I can always save the world just by using what I have . My skills and my determination was enough to do good for our environment and for our community. We just need to see the good within us and we can be other peoples heroine too.

If you could bring one thing in planet Jupiter what would it be and why?

I will bring a bible a bible with me. I love to read books and yet I only had finish reading the bible once . Every time I try to read it again.I learn new things. It may sounds very exciting to be in a place where all is seems to be new but being alone will cause sadness. I will take the opportunity of being alone in this planet to meditate and read the Bible. I don't know what will happen to me after reaching the planet Jupiter but the word of God is all I need. My second choice will be a camera. I want to take photos of this planet and share the experience by means of the photograph to my children and their children in future. I love taking photos even simple events in my life. We can't bring back time so I take chances to take photo and keep them with me .When I am alone and stress I look at this photo and reminisce the past.

Describe a problem that you've had to deal with and how you resolved it.

We can not deny the fact that in some point we have encounter financial problems. I am single mother of 2 . Everyday we are spending money to survive. My kids are so important to me .I'll rather be hungry than them being hungry. I try to give all they need and give them the best education. I never sacrifice needs from the things we want. I list down all the things we need and our priorities .I compute our expenses .When we have money left I try to save it for the future .Life is uncertain we should always save money as much as we can. I do not rely on credit card if its not important. I discuss money matter to my kids also . I know at a very young age they knew the value of spending wisely. When ever we go out they don't ask for things which are not necessary and if they want some toys for themselves they save their allowance and buy it with their own money.

Do you consider yourself successful?

Whenever we see a person with a nice house ,expensive car and a great position in a company we say "This man is successful." For me this is not the true meaning of success . I think I am half way towards success their are a lot of things I still want to pursue. I may not be wealthy and yet i feel that I am successful in my past experience and happy with my live and living. I have survived and faced all obstacles positively. I worked for 4 years as a production supervisor of Toprind Enterprise after four years I had my own internet cafe. Success for me is not measured on how big our house is or the amount of money we do have in our savings account. Success is being happy with what ever we have and being satisfied with what we have attain. Daily I keep on building success .I don't keep in mind that I am successful already in order to have rooms for improvement . If I say I am successful already then I would not find any reason to be successful because in my mind I am successful already. I am towards success and this will motivate me to do hard work.

What will you do if you don't get the position?

I may feel upset at first but I will not blame the company . I will blame my self instead. While some think that it was the companies loss that they are not hired or the company have become very strict with their screening and interview, I think of it as a result of my short coming. I should have read more about the company and prepared myself more with the possible questions to be ask. I might have been applying for a wrong position and was not able to reach the interviewer's expectations. I will this experience to be a lesson learned. I will do more research and read more articles about the company . There are always reason for everything . God does not give us everything that we want but He give us what we need. There might be better opportunities waiting for me. I will never give up .I will continue to strive more harder to reach my goal.

If you will date with a famous person who will it be and why?

I want to meet Mr. Warren Buffet. I want to be inspired with his successful story as a simple news paper boy to becoming one of the worlds most successful business man. I love to read his articles regarding how he make money work for him. He is a great philanthropist . I always watch his video on You tube when ever he was invited for a talk in different Universities. I admire his simple life . He always say believe in whatever you are capable of doing and you will reach your dreams. He teach every children to start saving money and spend wisely. Behind his success he still find a place in his heart to help the less fortunate people. He became an inspiration to the young business man. He never keep his idea but he share it to every students. He have charity institutions. He travel and share his wealth to less fortunate people in different counties. I really admire great people who stay humble behind their achievements.

What is a Call center?

A call center is an office where a company's inbound calls are received or outbound calls are made. Call centers are increasingly popular in today's society, where many companies have centralized customer service and support functions. Call centers employ many staff in customer service, sales, and support functions.

Call centers are often large offices staffed with representatives who either make or receive phone calls. Depending on the size of the callcenter, a single office could have anywhere from a few dozen to hundreds of telephone staff. Depending on the needs of the company, callcenters can make either incoming or outgoing calls.

Some call centers focus on answering inbound calls, such as a bank that gives out a toll-free number for customers needing assistance.Call centers can provide a number of advantages to companies. By centralizing telephone-based service and support in one location, companies can easily adjust staffing to match call volume. Call centers can be located almost anywhere, allowing companies to take advantage of time zones and cheaper labor rates in different states and countries.

If you are invisible for one day what will you do and why?

If I am invisible for one day .I will take the opportunity to hang around the people close to me and listen to what they will say about me. In this way I may improve myself. I want to go to famous restaurant and sneak food out of their kitchens .Then I can indulge my self with expensive and good food.I will sit with a homeless man and leave him money I want to see his reaction upon seeing the money that I will give him. I want to see if he will spend it wisely. I want to see how his life was going and learn from him . I want to see how bless I am to be born in a middle class family. I will work for military as their spy and be paid with lots of money in a honest way. I want to help our government in checking who is corrupt and who is honest. With the last two ours of this day I will have my time be in a place that is peaceful. I will pray and thank God for this extraordinary opportunity.

Why should we hire you?

You should hire me because I can be an asset to your company. I am proud to say that I am a product of Vantage training system. Having undergone this training shows that I have out most interest to be a part of your company. I have become the president our batch at Vantage training and develop my leadership skills. With this I have learn the importance of being a leader. One should be a good follower. A leader is not a boss . A leader should serve as a model to the entire having a common goal. Having this leadership skills is so important not only in a team or project but it is also very useful in our daily life.My experience at Vantage help me to discover the the things that I can do. I can do multi-tasking and work under pressure . I can work graveyard shift,overtimes and holidays. I am a team player and a fast learner.

Attitude or skills? Which is more important?

Attitude for me is more important. One may be blessed with all of the skills but if this person do not have the proper attitude .He/she can never be employed . Attitude towards work is so important. One should have the right attitude. Skills can be improved. This is the reason why company have set trainings for new hired employees . One should have the energy,the confident to make things happen. Just like for example arriving at a job interview late .Even if the person was technically qualified for the job. His attitude will pull him down. Job opportunity are always open for candidates who have positive output.Having the attitude means having the interest for the job . Giving everything to contribute for the growth of the company. A person with a proper attitude have so much to give for they seek and form new ideas to improve their self,

How will you describe color blue to a blind man since birth?

This question remind me of a novel published around 1993.The title of the novel was "The giver". The protagonist of this novel was Jonas a twelve year old boy who receive a sensory awareness .The world where he lives has no color and only Jonas receive the gift of seeing the colors but he doesn't have the vocabulary to describe the color to the people as the world where they live has no colors in it. We are gifted with sight we see colors around us and color seems to be just a part of the world we live in. In order to see colors and appreciated it we need to learn the value and the importance of colors. I will tell the blind man to feel the cool water that refreshes him from a hot summer days. Blue is the cool water that quench our thirst. Blue fills the deep roaring ocean .Blue is the color of the sky on a clear day. Blue is the color of depression just like falling on a hole it gets darker and darker. I really like this question as I don't see color like this before. Color becomes more meaningful to me.

How do you handle stress?

Stress is naturally part of our daily life. We may find stress any where we go. From the time we wake up. The traffic on our way to work. The gossip around the office . Daily life seems to be the same. Same routine and same people we interact with. The more we think about stress and pressure the more we feel stress and exhausted. We be in a situation we can't change like our family life but we can always change our response in our situations. Sometimes stress result to impatience and temper. Most of the time I deal stress by just going to a quiet place turn a soft music on ,close my eyes and start to breathe in and breathe out. Start to clear my mind from every negative things . Doing this simple meditation helps me a lot to find my inner peace. I indulge myself with a good meal. After all I deserve a reward for working so hard.

Monday, April 11, 2011

What is your greatest weakness?

My Temper

I go on detail on my work and being tempered on small things until I get them all done. I work so hard and always try to push myself so much that I forgot to stop awhile and have time for myself and have fun just like anybody else in oder not to burst. I take responsibility and it is so hard for me to say NO so I always end up doing research and studying for the things that are ask for me to do.

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The fear of rejection.

I find this question very odd as nothing is good in being weak .Except for the fact that no one will ever appreciate the existence of strength if we will not see the existence of weakness. Even so I could say that my greatest weakness was my fear of rejection. Since childhood I always exert effort and put my best foot forward in everything that I do. Rejection will never be an option.I am rarely being rejected that is why ,It hurts me so much when ever this situation happen.I take rejection seriously unlike anybody else I may cry in some point but after that I will take rejection as a new motivation to make a new start and make things much better next time. I can divert the bitterness of rejection to a new challenge and pursue my goal. In this way I may improve myself to become a much better person.

What is your greatest strength?

I have the knowledge to understand customers and give them the exact reply. I have the energy and the capability to adopt change and to work for longer time. I always look at the positive side of every situation. I say "yes" in every task given to me rather than giving up. Having the positive mind and traits towards work can portray a positive image in the company. I take every opportunity to improve myself such as research and reading .I join organizations also that will enable me to develop myself. My training at Vantage Training System helps me to be more aware about costumer relation and American accent. In Vantage Training System we do not work individually .We work as a team having one common goal that is to enhance our strength and to strengthen our weaknesses .I believe that with all of this I can be successful in every this field.

How do you see yourself five years from now?

I can not predict the future. Their are many things that can happen 5 yrs from now. I can not predict but I am setting goals, aiming for success .To be able to carry on the good will of being out of debt. I am looking forward in increasing my education. After five years I have a degree In communication arts or a successful journalist writer. I want to write about peoples daily life and finish writing a novel. I want my compositions to be publish in this way I may be able to touch other peoples life and influence them in such ways. I want my experience and my living to become a testimony to others of how I struggle being a a single mother. I want to have a stable life and find the partner who will share success with me. Success for me is not measured of how big our house is nor the amount of money we do have in our savings account. It is finding satisfaction and contentment in everything that we do.