Tuesday, April 26, 2011
If given a chance to talk to animals what will you tell them and why?
If you can read other peoples mind who and why?
What if you don't get the position?
When was the last time you put your foot in your mouth?
What is UPS?
What are the qualities of a call center agent?
What is customer service?
Why UPS? Why not other company?
Tell me about the time when your work or idea was criticized?
How can you be an asset of the company?
Monday, April 25, 2011
Why do you want to work in a call center?
How do you balance life and work?
If you are going to commit a crime what will it be ?
What is a callcenter?
How do you handle rejection
What will you do if you don't get the position?
What is the most difficult part you'll encounter in a call center?
Do you prefer working alone or with others?
Saturday, April 16, 2011
If you are a superhero whom will you be and why?
If you could bring one thing in planet Jupiter what would it be and why?
Describe a problem that you've had to deal with and how you resolved it.
Do you consider yourself successful?
What will you do if you don't get the position?
If you will date with a famous person who will it be and why?
What is a Call center?
A call center is an office where a company's inbound calls are received or outbound calls are made. Call centers are increasingly popular in today's society, where many companies have centralized customer service and support functions. Call centers employ many staff in customer service, sales, and support functions.
Call centers are often large offices staffed with representatives who either make or receive phone calls. Depending on the size of the callcenter, a single office could have anywhere from a few dozen to hundreds of telephone staff. Depending on the needs of the company, callcenters can make either incoming or outgoing calls.
Some call centers focus on answering inbound calls, such as a bank that gives out a toll-free number for customers needing assistance.Call centers can provide a number of advantages to companies. By centralizing telephone-based service and support in one location, companies can easily adjust staffing to match call volume. Call centers can be located almost anywhere, allowing companies to take advantage of time zones and cheaper labor rates in different states and countries.