What is a Call center?

A call center is an office where a company's inbound calls are received or outbound calls are made. Call centers are increasingly popular in today's society, where many companies have centralized customer service and support functions. Call centers employ many staff in customer service, sales, and support functions.

Call centers are often large offices staffed with representatives who either make or receive phone calls. Depending on the size of the callcenter, a single office could have anywhere from a few dozen to hundreds of telephone staff. Depending on the needs of the company, callcenters can make either incoming or outgoing calls.

Some call centers focus on answering inbound calls, such as a bank that gives out a toll-free number for customers needing assistance.Call centers can provide a number of advantages to companies. By centralizing telephone-based service and support in one location, companies can easily adjust staffing to match call volume. Call centers can be located almost anywhere, allowing companies to take advantage of time zones and cheaper labor rates in different states and countries.